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Maintenance plan.
We have several maintenance service options for customer to choose from. Our technician is MBS certified. We guarantee our work for customer satisfactory. If there is same problem occured during 3 month after the service, we will repair it free of charge.

Basic service
Basic service rates are depend on the software program we support. Refer to the software solution pricing info. All our product carry 1 year manufacturer warranty. This service does not include hardware, spare part or additional cost inccur for repairing software module. In this service we include:
  • Repair for software and hardware
  • Customer needs to send and pickup their repaired hardware
  • For on-site service, we will charge additional Rp. 150,000 per computer per day(max 5 hours)
Single store service Rp.8,000,000
(Maximum 6 pc)per store/year
This service currently only offered in Jakarta.
  • on-site service 24 x 7
  • We will loan replacement backup to lower down time.
  • Backup service and general maintenance every 8 weeks.
  • Regular software updated if needed
  • Maximum 8 on call service per month
Department store service Rp.23,000,000
(Maximum 25 pc)/year
This service does not include transportation and accomodation cost outside Jakarta.
  • on-site service 24 x 7
  • We will loan replacement backup to lower down time.
  • Backup service and general maintenance every weeks.
  • Regular software updated if needed
  • Maximum 8 on call services per month
Enterprise service Rp.47,000,000
(Maximum 60 pc)/year
This service does not include transportation and accomodation cost outside Jakarta.
  • on-site service 24 x 7
  • We will loan replacement backup to lower down time.
  • Backup service and general maintenance every weeks.
  • Regular software updated if needed
  • Unlimited on-call services
On-call service Rp. 250,000/pc/day(5 hours max)
This service currently only offered in Jakarta.
  • on-site service during office hours.
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